Terms and Conditions
Governed Law
Virtual Rigger Terms and Conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the English courts.
Terms and Conditions
These Terms & Conditions govern your use of the Virtual Rigger service and website. By visiting the Virtual Rigger website you accept, and agree to, the content of these Terms & Conditions. We reserve the right to change the Terms & Conditions at any time and it is your responsibility to check regularly before ordering. This does not affect your statutory rights.
Terms of Service
When you place an order via our website (www.v-rigger.com) we will treat that action as an offer to buy. Once the order is placed you will receive confirmation in the form of an email and at this time we enter into a contract with you.
Availability / Estimated Delivery Times
- We do our best to ensure availability of all advertised products and endeavour to despatch all products within the quoted time. If there is a delay, we will inform you of this via email (or telephone if provided) and the product will be despatched as soon as it is available. If you have ordered multiple items they may arrive separately as a partial dispatch.
- Virtual Rigger has no liability to you for any delay in the delivery of products ordered. We will do our best to get all orders sent out as quickly as possible. You have the right to cancel delayed orders at any time, just contact sales@v-rigger.com with your order number.
- Occasionally we find ourselves having to withdraw an item because it has become obsolete or has been discontinued. If you have placed an order for an item that has been made obsolete we will inform you as soon as possible and offer you an alternative if one is available.
Payment
- Payment over the Internet can be made via our secure check out pages using PayPal and SagePay (Opayo). Card charges will appear on your statement as "VIRTUAL RIGGER".
- All prices are quoted in pounds sterling (£) and include Value Added Tax (VAT) at UK rates, unless country currency is changed in our region adjuster available on every product page. It may be necessary to adjust prices in the event of an increase in VAT rates, or as a result of a manufacturer price increase. Customers are entitled to a full refund if this is not acceptable.
- Due to the nature of the clearing system your credit card payment will be taken at the point of processing. If a problem in supply should occur, your payment method will be refunded as swiftly as possible. The refund may take between three to five days to show as cleared funds on your account, depending on payment provider.
- If your delivery address is outside of the UK, you may be required to pay import duties and taxes when your Virtual Rigger order reaches your country. These and any additional charges for customs clearance are your responsibility.
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Delivery
Virtual Rigger Ltd (VR Super Store) endeavours to dispatch all orders as soon as possible. Due to the current manufacturing issues (e.g. global pandemic, lack of raw materials, supply chain and custom delays to name a few) your order may be delayed which unfortunately is outside Virtual Rigger's physical remit. Virtual Rigger provides access to over 25,000 products and frequently orders from trusted manufacturers and distributors within the UK. It is not possible at times to hold all items shown on the VR Super Store webstore (discontinued and obselete items are removed as soon as advised by the supplier). Images and text shown on the website are a guide only - manufacturers may alter garments and equipment in their process of upgrading the product - Virtual Rigger will dispatch the most up to date item ordered and can not except liability for items not identical to the product image or description - the customer is able to cancel their order and return the item within the quoted time frame (see Returns).
UK orders will be delivered using non trackable Royal Mail for small goods or customers may wish to use the trackable DHL Express courier service. Certain items e.g. 'dangerous goods' and large items will only be available to be dispatched via courier.
International orders will be despatched via DHL.
UK Costs:
VR Super Store uses the Royal Mail for small and inexpensive goods for UK customers - this service is not trackable and will take between 2-5 days to arrive. These are automated on the size and weight of the item within the online Check Out:
- Order up to £74.99 - £4.65
- Order over £75 - FREE Delivery via Royal Mail - not trackable - some items will require a courier service due to size, weight or regarded as 'dangerous goods' - this is automated within the online Check Out.
Courier Options - these are automated on the size and weight of the item within the online Check Out (Virtual Rigger Ltd may opt for 'Signed For' 1st Class Royal Mail when deemed to be a quicker delivery option if courier pick up has been missed - no refund is applicable as a special delivery to Royal Mail will be required):
- £12.95 - £23.95 - £44.95
Europe Costs:
VR Super Store uses the Royal Mail for small and inexpensive goods for European customers - this service is tracked and signed for and will take between 5-8 days to arrive (depending on local mail authorities and custom checks). Virtual Rigger reserves the right to switch expensive items ordered to DHL courier service and may charge an additional amount if the difference is disproportionately more.
These are automated on the size and weight of the item within the online Check Out:
- £12.95 - £14.95 - £16.95 - £23.95 - £56.95
DHL Courier Options - these are automated on the size and weight of the item within the online Check Out:
- £49.95 or £69.95
International Costs:
VR Super Store uses the Royal Mail for small and inexpensive goods for International customers (e.g. Australia, New Zealand, Hong Kong, USA, Canada, Latin America etc - excludes Europe) - this service is tracked and signed for and will take between 5-8 days to arrive (depending on local mail authorities and custom checks). Virtual Rigger reserves the right to switch expensive items ordered to DHL courier service and may charge an additional amount if the difference is disproportionately more.
These are automated on the size and weight of the item within the online Check Out:
- £14.95 - £21.95 - £25.95 - £29.95 - £347.95 - £59.95
Courier Options - flat fee within the online Check Out:
- £58.95
Virtual Rigger Ltd reserves the right to add an additional charge if the dispatch costs are disproportionately more expensive. The company strives to keep dispatch costs to the minimum.
Cancellations
Orders (unless they are bespoke made-to-measure items e.g. rigging) may be cancelled at any time before they are despatched, contact the sales department via sales@v-rigger.com or +44 (0)1753 681941. If the item has already been despatched then please see our Returns Policy below.
Returns
Virtual Rigger offer a very helpful and hassle-free returns policy, after all, we are to help you! You have the right to cancel your order and return your item within the quoted time frame. Please notify us via email, sales@v-rigger.com and the customer service department will advise you on our returns policy with the easiest option for you.
Distance Selling Cancellations & Returns Policy:
- Right to return item/s - the customer has the right to cancel within 14 days of receiving their goods, then another 14 days to return the goods to Virtual Rigger Ltd for a refund.
Note: Please ensure that you have proof of postage for your returned items - Virtual Rigger Ltd will not accept any responsibility for goods that fail to arrive safely.
- Custom made items cannot be returned.
- All items must be returned in the original condition and packaging (with original labels if possible).
- Virtual Rigger reserves the right to charge for dispatch if the goods returned are to be switched for a different size or model.
Faulty Goods:
In the event of 'faulty goods', Virtual Rigger adheres to the Consumer Rights Act 2015 giving you the legal right to either get a refund for goods that are of unsatisfactory quality, unfit for purpose or not as described, or get it repaired - depending on how long you've owned it:
- 0 - 30 days you can claim a full refund for goods that are of unsatisfactory quality, unfit for purpose or not as described.
- 30 days - six months you must give Virtual Rigger Ltd one opportunity to repair or replace it before you can claim a refund
- Six months or more you must give Virtual Rigger Ltd one opportunity to repair or replace it before you can claim a partial refund, and the burden of proof is on you to prove the product is faulty
Please remember that many items retailed by Virtual Rigger Ltd are used in extreme environments (e.g. ocean) and will require the manufacturer at times to check and make a diagnostic analysis before Virtual Rigger proceeds with a replacement or refund.
All camera and filming equipment is used and checked throughly by a third party camera and film expert company. Excludes VAT (UK Value Added Tax) - all items are sold as seen and are not covered by the statutuary Virtual Rigger Ltd Returns Policy
Liability
We shall not be liable for incidental or consequential damages or expenses. This includes, but is not limited to, damage to property, lost income, profits, economic or commercial losses and third parties claims.
We will do our best to get all orders despatched as quickly as possible. We have no liability to you for any delay in the delivery of products ordered. You have the right to cancel delayed orders at any time and get a refund prior to the item being despatched.
This warranty does not affect your statutory rights.
Privacy, Copyright & Disclaimer
We will never sell or pass on your name and address to any other organisation without your consent. Your details are confidential and you will never receive unsolicited mail as a result of ordering from Virtual Rigger.
Virtual Rigger maintains a strict privacy policy in full accordance with the Data Protection Act 1998.
We expect you to maintain the confidentiality of your username and password for your Virtual Rigger account.
All content included in this site, text and graphics (including copyright), is owned and controlled by Virtual Rigger Ltd. In accessing the Virtual Rigger web pages, you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store, transmit, show or play in public, adapt or change in any way the content of these Virtual Rigger pages for any other purpose whatsoever, in any medium, without the prior written permission of Virtual Rigger Ltd.
Privacy Policy
Virtual Rigger Ltd are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for two reasons: firstly, to process your order and secondly to provide you with the best service possible. We will not email you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us in the future.
The type of information we will collect about you when you place an order or register on our web site includes:
- Address
- Phone Number
- Email Address
This information is already stored on our internal systems and our website simply verifies you as a customer of Virtual Rigger. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by visiting your account or emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information that we hold will be held securely in accordance with our internal security policy and the law. We will not transfer or sell your information. We may use technology to track the patterns of behaviour of visitors to our site. If you have any questions/comments about privacy, you should email us at sales@v-rigger.com.
We use the information you provide for the following purposes:
- To send updates regarding the status of your enquiry or order
- To send newsletters and details of offers and promotions in which we believe you will be interested
- To improve the design and content of the v-rigger.com website
- To understand the buying behaviour of our registered users
- To perform other general marketing and promotional activities focused on our products and services.
When you place an order we need to know your name, email address, delivery address, credit or debit card number* and the card's expiry date*. This allows us to process and fulfill your order and to notify you of the status of your request. We may also ask for your telephone number which enables us to contact you urgently if there is a problem with your order.
* All credit or debit card details are processed via SagePay (Opayo) or PayPal - Virtual Rigger Ltd does not hold any card details and outsources directly with SagePay (Opayo) and PayPal - verbal transactions are processed via SagePay (Opayo) online terminal and no credit or debit card details are held via Virtual Rigger Ltd. Your financial data is secured via SagePay (Opayo) and PayPal - two international trusted corporations.
Your Consent By submitting information to Virtual Rigger you consent to the collection and use of this information by Virtual Rigger and it's Service Provider (if any). If we decide to change our privacy policy, we will post those changes on this page so that you are aware of what information we collect, how we use it and under what circumstances we disclose it.
This v-rigger.com uses etracker technology (www.etracker.com) to collect visitor behaviour data. This data is collected anonymously to be used for marketing and optimisation purposes. All visitor data is saved using an anonymous user ID to aggregate a usage profile. Cookies may be used to collect and save this data, but the data is not personally identifiable. The data will not be used to identify a visitor personally and is not aggregated with any personal data. The collection and storage of data may be refused at any time with respect to subsequent services.
Data Security We have designed our site to protect the information we collect online from unauthorised access. We safeguard your private information by implementing the appropriate physical, electronic and managerial procedure necessary to protect your privacy. To further protect your security, we also take the reasonable steps to verify your identity before granting access to your personal profile or making data changes. We are committed to protecting your privacy and have security measures in place to prevent unauthorised access to and disclosure of your personal information.
Improving Our Service Virtual Rigger does not sell, trade or rent your personal information to others. To better tailor our services to our customers' needs, we use non-identifying and aggregate information to help us make decisions on how to improve Virtual Rigger. We also do not use or share the personally identifiable information submitted to us by any other means without providing our customers the choice to opt-out or otherwise bar such unrelated uses.
Cookies Cookies are pieces of information left in the settings of your web browser to identify your computer to a website when you return. Whenever a website welcomes you and tailors data to your specifications, it is reading a cookie left in your browser and identifying information you may have registered during previous visits, such as your viewing preferences.
International Privacy The above privacy statement may not be applicable in all countries of Virtual Rigger visitors or registered community users, as security policies may vary according to the individual Internet laws in each host country.
Copyright
Unless otherwise stated, all rights, including copyright, in the content of these Virtual Rigger web pages are owned and controlled for these purposes by Virtual Rigger Ltd.
In accessing Virtual Rigger web pages, you agree that you may only download the content for your own individual and non-commercial use.
You are not permitted to copy, broadcast, download, store, transmit, show or play in public, adapt or change in any way the content of these Virtual Rigger pages for any other purpose whatsoever, in any medium, without the prior written permission of Virtual Rigger Ltd.